Privacy policy

1.Who the data controller is

The controller is Euroex Importadora e Exportadora Ltda., located at Av. Goiás, Qd. 3, Lt. 8 – Vera Cruz, Aparecida de Goiânia – GO, 74976-160, Brazil, a Grupo Dalastra company.

For any matter regarding personal data, including contacting our data protection officer, use the channels listed at the end of this page.

2.What data we process

The site has no sign-up or login, and we do not sell through the site. We only process:

• Data you send us when you get in touch: name, phone number, city, message and vehicle or part details (such as the part code), when you use the contact form, the "Request a quote" button, WhatsApp or the phone.
• Browsing data: IP address, date and time of access, pages visited, browser and device type, recorded by the website server.
• Statistics and marketing cookie data, only if you allow it (see "Cookies" below).

3.Why we use the data and on what legal basis

• To answer contacts and prepare quotes, a preliminary step to a possible contract requested by you (LGPD art. 7, V).
• To keep website access logs for the period required by Brazil's Internet Civil Framework (Law No. 12,965/2014), as a legal obligation (art. 7, II), and to protect the site against fraud and abuse, based on legitimate interest (art. 7, IX).
• To measure site usage and improve the catalog (Google Analytics) and to measure ad results (Meta Pixel), only with your consent (art. 7, I), which you may withdraw at any time.
• To comply with legal and regulatory obligations and to exercise rights in judicial, administrative or arbitration proceedings (art. 7, II and VI).

4.Cookies

Cookies are small files stored in your browser. On your first visit we show a notice so you can accept, reject or choose by category. No optional cookie is set before you choose, and you can change your choice at any time through the "Cookie preferences" link in the site footer.

• Essential (always on): store your language (NEXT_LOCALE) and your cookie choice (euroex_consent), for up to one year.
• Statistics – Google Analytics (_ga, _ga_*): count visits and show, in aggregate, how the site is used. Kept for up to two years. Google acts as a processor, under Google's privacy policy.
• Marketing – Meta Pixel (_fbp, _fbc): measures the results of our ads on Facebook and Instagram. Kept for up to three months. Also subject to Meta's data policy.

5.Who we share data with

We do not sell personal data. Data may only be shared with:

• Providers that run services for Euroex, such as website hosting, Google (Analytics and Maps) and Meta (WhatsApp, Facebook and Instagram), each under its own privacy policy.
• Grupo Dalastra companies, when needed to handle your request.
• Public authorities, when required by law or court order.

6.International transfers

Google and Meta may process data on servers outside Brazil. These transfers follow LGPD art. 33 and the contractual safeguards offered by these providers.

7.How long we keep data

• Website access logs: 6 months, as required by the Internet Civil Framework.
• Contacts and quotes: for as long as needed to handle your request and for the applicable legal periods, such as tax and consumer protection periods.
• Cookies: for the periods listed above, or until you withdraw consent or clear your browser cookies.

8.Your rights

You may request at any time, free of charge (LGPD art. 18):

• confirmation that we process your data and access to it;
• correction of incomplete, inaccurate or outdated data;
• anonymization, blocking or deletion of unnecessary data or data processed in breach of the law;
• portability of your data to another provider;
• deletion of data processed based on your consent and withdrawal of that consent;
• information about who we share your data with and about the option of not giving consent and its consequences.

If you are not satisfied with our answer, you may also contact Brazil's National Data Protection Authority (ANPD) at gov.br/anpd.

9.Security

We take technical and administrative measures to protect data, such as encrypted connections (HTTPS) and restricted access to information. No system is completely immune to incidents; if one occurs and may cause relevant risk or harm, we will notify the data subjects and the ANPD, as required by the LGPD.

10.Children and teenagers

The site is aimed at transport professionals and companies and is not intended for anyone under 18. We do not knowingly collect data from children or teenagers.

11.Changes to this policy

We may update this policy to reflect changes to the site or the law. The date of the last update is shown at the top of the page. If a change affects the cookies we use, the cookie notice will appear again so you can confirm your choice.